Privacy Policy

1. Introduction

Aalna Hospitality LLP ("Company", "we", "us", "our") operates the YourSecondSip platform ("Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and related services. By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Name, phone number, and email address provided at signup.
• Delivery address and location data used to fulfil orders.
• Order history, preferences, and payment status (we do not store full card numbers).
• Device and usage information such as IP address, browser type, and app interactions.
• Communications you send us, including support requests and feedback.

3. How We Use Information

Information we collect is used to:

• Process and deliver your orders.
• Verify your identity via OTP-based phone authentication.
• Provide customer support and respond to enquiries.
• Improve the Platform, our menu, and delivery operations.
• Send order updates, offers, and service communications.
• Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Delivery personnel, to complete your order.
• Payment processors, to complete transactions securely.
• Service providers who support our operations under confidentiality obligations.
• Government or regulatory authorities where required by law.

We do not share your data with third parties for their own independent marketing purposes without your consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and account information may be retained even after account closure where required for accounting, tax, or legal purposes.

7. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us using the details in Section 10 below.

8. Cookies and Tracking

The Platform may use cookies and similar technologies to remember your preferences, keep you signed in, and understand how the Platform is used. You may control cookies through your browser settings, though disabling them may affect certain features.

9. Children’s Privacy

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

10. Contact Us

For questions or requests regarding this Privacy Policy or your personal information, please contact us at support@yoursecondsip.com or through our Contact page.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date.